Rooms Division Management

The Rooms Division Manager represents vital areas of a hotel operation (Front desk and Housekeeping) which in turn enable guests to form the first and last impression of the hotel.  Especially, the last impression is the one that shapes guests decision on whether to visit again the hotel or not.  As a multi-tasking professional, you are required to ensure the comfort and safety of your guests, hire the ideal professionals and support them with the proper training in order to offer guests excellent customer service, resolve in a timely manner guest complains and coordinate effectively all other functions of the Rooms Division.

Upon successful completion of this certificate you will be able to:

• Explore the interrelationships of the rooms division (front office and housekeeping departments) with other hotel departments and evaluate every side of their operation
• Recognize and apply contemporary recruitment, selection and training strategies for maximum employee productivity
• Analyze the internal and external environmental factors and select suitable marketing tools and strategies for the rooms division
• Lead and employ effective strategies on teams for the creation of exceptional customer service
• Consider and assess effective strategies for rooms revenue maximization
• Appreciate the value of financial information from a critical and decision-making perspective

This certificate consists of the following courses:

• Front Office and House Keeping
• Human Resources Management for the Rooms Division
• Marketing Management for the Rooms Division
• Managing Effectively Teams
• Rooms Revenue Management
• Hotel Finance

Code: RDMC610

Duration: 12 weeks

Equivalent Credits: 5 U.S./20 U.K.

Courses: 6

Award: Certificate of Completion in ‘Rooms Division Management’.

Price: $1090