Since most of work within hotels and other hospitality and tourism operations are performed in teams, team development has a determining impact on organizational outcomes. Thus, it’s of extreme importance that you understand group dynamics and possess the knowledge, skills and ability for building collaborative working relationships among team members and implementing the appropriate strategies and tools for maximizing organizational results.
Upon successful completion of this certificate you will be able to:
- Explore different team features, concepts and types
- Set the groundwork for building powerful teams
- Recognize team rules and behavior and resolve team conflict
- Address team accountability and lead best team decision-making behaviors
- Assess and develop the required skills, processes and tools for team problem-solving
- Design several team performance measures and apply a variety of reward and corrective actions.
This certificate consists of the following courses:
- Introduction to Team Concepts and Types
- Developing Powerful Teams
- Team Behavior and Conflict Resolution
- Accountability and Decision Making in Teams
- Team Problem Solving: Skills-Processes-Tools
- Team Performance Measurements
Code: HRT510
Duration: 6 weeks
Equivalent Credits: 3 U.S./10 U.K.
Courses: 6
Award: Certificate of Completion in ‘Building Powerful Teams in the Hospitality Industry’.
Price: $590
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