Managing People for Hospitality Operations

The human resource management (HRM) function faces the challenge to manage the most valuable resource of any organization in the Hospitality and Tourism industry. ‘Its people’.  People are those who get the job done or not at any level within a firm’s hierarchy.  Thus, effective management of your people entails that you have a clear picture of the organization’s goals, competitive pressures, other external conditions, market expectations and various other internal resources so that they can all be harmonized with the appropriate human resource practices and policies.

Upon successful completion of this certificate you will be able to:

• Understand the importance of human resource management and incorporate human resource theories, models and concepts within a local and international setting
• Recognize and relate the value of organizational culture to the overall HRM strategy
• Appreciate the significance of recruitment and selection and consider the use of a range of selection techniques
• Assess and apply a variety of training methods in different positions,
• Consider and utilize the appropriate employee performance appraisal procedures, and reward strategies
• Address equal employment opportunity, welfare, health, safety, grievances and disciplinary procedures within a hospitality context.

This certificate consists of the following courses:

• Human Resource Management Locally and Internationally
• Recruitment and Selection Strategies
• Training and Development
• Performance Management and Performance Appraisals
• Monetary and Non-monetary Reward Strategies and Practices
• Legal Considerations in Hospitality and Tourism

Code: HRM510

Duration: 6 weeks

Equivalent Credits: 3 U.S./10 U.K.

Courses: 6

Award: Certificate of Completion in ‘Managing People for Hospitality Operations’.

Price: $590