Hospitality Management

This six-course certificate is designed to build your self-esteem and trustworthiness as a professional in managing effectively all departments and areas of a top-notch hospitality operation.  It provides you with the necessary practical knowledge and skills on operational and administrative practices, policies and procedures involved in a hospitality organisation.

Upon successful completion of this certificate you will be able to:

• Understand the team dynamics, organise and lead people in effective teams
• Assess customer needs and implement powerful marketing strategies
• Develop a strong internal customer-oriented culture for superb customer service
• Administer the principles of food service, front office and housekeeping management
• Deploy and implement appropriate front office and housekeeping management practices.
• Analyse financial information for proper evaluation and appropriate decision making

This certificate consists of the following courses:

• Managing People and Teams
• Fundamentals of Hospitality Marketing
• Effective Communication and Customer Service
• Rooms Division Management
• Food and Beverage Management
• Understanding Financial Statements

Code: HLMC610

Duration: 12 weeks

Equivalent Credits: 5 U.S./20 U.K.

Courses: 6

Award: Certificate of Completion in ‘Hospitality Management’.

Price: $1090